Everything your team needs to run support.

Email, your client portal, and live chat all land in a single ticket queue — no channel gets its own silo, and no request falls through the cracks.

• Inbound email ingestion turns any message sent to your support address into a ticket automatically
• Clients can also open and track tickets directly from their own branded portal
• Automatic routing assigns new tickets to the least-loaded available agent
• SLA timers track first-response and resolution targets per priority, with business-hours awareness
• Merge duplicate tickets, tag and filter at scale, and bulk-update status or assignee across many tickets at once

A lightweight chat widget your clients can embed on their own site in minutes, backed by a real-time agent console your team already lives in.

• Drop-in embeddable widget — a couple of script tags, no iframe gymnastics
• Typing indicators and presence so agents know who is online and available
• Chat sessions carry your tenant's own brand colors and logo automatically
• Escalate a chat straight into a trackable ticket when a conversation needs to continue asynchronously

A searchable public help center for your clients, plus an internal-only space for the articles your team never wants a client to see.

• Full-text search, ranked by relevance, across every published article
• Public articles for client self-service, internal articles for your own team's runbooks
• Simple "Was this helpful?" feedback loop so you know which articles are actually working

Let AI suggest a priority and category the moment a ticket comes in, and draft a reply from the conversation so far — you stay in control of what actually gets sent.

• Structured priority/category suggestions your team applies with one click — never applied automatically
• Reply drafts built from the ticket thread, with internal-only notes always excluded from what the model sees
• Nothing sends without a human — every suggestion is a starting point, not an autopilot

Point your own subdomain at your Helmdesk instance and your client portal serves under your domain, with a real, automatically-renewed TLS certificate.

• CNAME or TXT-based verification, checked automatically and re-checked on a schedule
• Automatic HTTPS — no certificate files to manage yourself
• Falls back gracefully to your Helmdesk subdomain if a custom domain is ever mid-setup or unverified

Ticket volume, SLA compliance, response and resolution times, and per-agent performance — the numbers you need for a client review or an internal retro.

Signed outbound webhooks fire on ticket creation, status changes, assignment, and replies — wire up your own PSA, Slack bot, or automation.

Launch a video or remote-assist session directly from an open ticket, without asking a client to install a separate tool.