One help desk for every client, every channel.
Helmdesk brings email, live chat, and self-service into a single ticket queue — with AI triage, SLA tracking, and a branded client portal on your own domain.
- urgent2m
Can't access the client portal
Dana K.
- high18m
VPN drops every afternoon
Marcus T.
- normal1h
Request: add a new mailbox
Priya S.
- low3h
Printer offline on 3rd floor
Owen R.
Suggested priority: Urgent— client can't reach the portal at all.
Built for support teams like yours
Everything your support team needs, none of the tab-switching.
Ticketing, chat, and your knowledge base share one data model — so a client's whole history is one click away, not spread across five tools.
Omnichannel ticketing
Email, your client portal, and live chat all land in a single ticket queue — no channel gets its own silo, and no request falls through the cracks.
Live chat
A lightweight chat widget your clients can embed on their own site in minutes, backed by a real-time agent console your team already lives in.
Knowledge base
A searchable public help center for your clients, plus an internal-only space for the articles your team never wants a client to see.
AI triage & reply drafting
Let AI suggest a priority and category the moment a ticket comes in, and draft a reply from the conversation so far — you stay in control of what actually gets sent.
Custom domains
Point your own subdomain at your Helmdesk instance and your client portal serves under your domain, with a real, automatically-renewed TLS certificate.
See every feature
SLA policies, reporting, webhooks, time tracking, invoicing, and more.
Simple, per-agent pricing
No per-ticket fees, no client-count limits. Pay for the seats your team actually uses.
Starter
For a small support team getting organized.
Up to 3 agents
Book a demo- Omnichannel ticketing (email + portal)
- Public knowledge base
- Basic reporting
- Email support
Growth
For an MSP running support as a real practice.
Up to 15 agents
Book a demo- Everything in Starter
- Live chat widget
- AI triage & reply drafting
- Custom domain for your client portal
- SLA policies & breach alerts
- Time tracking & client invoicing
Scale
For larger teams supporting many clients at once.
Unlimited agents
Book a demo- Everything in Growth
- Outbound webhooks & integrations
- Advanced reporting & audit log
- Priority support
- Custom onboarding
Ready to see it on your own data?
Book a 20-minute walkthrough — we'll show you ticketing, live chat, and the client portal set up under your own domain.
Book a demo