Documentation

Setup guides and how-tos for running Helmdesk — written for the agents and admins configuring it, not for the clients using it. Looking for the client-facing help center instead? That's the knowledge base inside your own portal.

Getting Started

Setting up your first inbox and email intake

How incoming email turns into tickets automatically, and what to configure first.

Ticketing

Configuring SLA policies

Set first-response and resolution targets per priority, with business-hours awareness.

Live Chat

Installing the live chat widget on your website

Add the embeddable chat widget to your own site with two script tags.

Knowledge Base

Building your knowledge base

Write public self-service articles and internal-only team runbooks.

Custom Domains

Connecting a custom domain to your Helmdesk instance

Point your own subdomain at your client portal, with automatic HTTPS.

Integrations

Setting up Brevo for outbound email notifications

Connect Brevo so ticket notifications and satisfaction surveys actually send.

Admin & Billing

Inviting team members and setting roles

Add agents and tenant users, and understand what each role can actually do.